Refund & Returns Policy
Because everything we sell is a digital code, key, or credential, refund rules work differently than for physical goods. This page explains exactly when you qualify for a refund or replacement, and how to request one.
Cancel before delivery
Full refund any time before your code is generated or sent.
Delivered = generally final
Once a code is sent or redeemed, the sale usually can’t be reversed.
Faulty codes are covered
Invalid, used, or non-working codes get a replacement or refund.
File a support ticket first
Always contact us before disputing a charge with your bank.
Refunded to source or wallet
Money goes back to your payment method or as store credit.
Third-party terms still apply
Redeemed codes are also subject to that platform’s own rules.
01 Overview & Scope
This Refund and Returns Policy explains when an order placed on tmpirates.com qualifies for a refund, replacement, or cancellation. It’s incorporated by reference into our Terms of Service, Section 8, which governs your purchase more broadly — where the two documents conflict on refund-specific questions, this page controls.
02 Nature of Our Products
TM Pirates sells digital goods only — OTT subscription credentials, gift card codes, in-game top-up currency, and education-platform activation codes. Nothing is shipped, and most products can be used the instant they’re delivered. That immediacy is why our refund rules are narrower than what you’d expect for a physical product you can return unopened.
03 Refund Eligibility
Whether an order qualifies for a refund generally comes down to one question: had the code or credential already been generated, sent, or redeemed?
Usually eligible
- Order cancelled before the code was generated or sent
- Code delivered is invalid, already-redeemed, or non-functioning through no fault of yours
- Product delivered does not match what was ordered (wrong denomination, wrong region)
- We cancel your order ourselves — e.g. due to a pricing error or stock issue
Usually not eligible
- Code was delivered and works correctly, but you changed your mind
- Code has already been redeemed on the destination platform
- You provided an incorrect email or account at checkout (see Terms, Section 7)
- Order was flagged and cancelled for suspected fraud under Terms, Section 9
04 How to Request a Refund
Describe the issue
Say whether the order wasn’t delivered, or the code doesn’t work.
We investigate
We check delivery logs and, where relevant, the destination platform.
Resolution issued
Replacement, refund, or an explanation of why the order doesn’t qualify.
05 Refund Methods & Timing
| Original payment method | Refund destination | Typical timing |
|---|---|---|
| Mobile banking (bKash, Nagad, Rocket, Upay) | Same mobile banking account | 1–3 business days |
| Card (Visa, Mastercard, Amex) | Original card | 5–10 business days, set by the card issuer |
| Wallets (PayPal, Wise, Payoneer, Skrill, Stripe) | Original wallet | 3–5 business days |
| Crypto (Binance Pay, USDT, USDC, ETH) | Store wallet credit (crypto refunds are not reversed on-chain) | 1–2 business days to credit the wallet |
Where a direct refund to the original method isn’t possible, we issue store wallet credit instead, redeemable on a future order. Refunds may be reduced by any non-refundable fee charged to us by the payment provider.
06 Faulty, Invalid, or Non-Working Codes
If a code you received doesn’t work, contact support with your order number before attempting to use it further or contacting the destination platform yourself, where possible. We will:
- Verify the code against our records and, where applicable, the issuing platform;
- Issue a replacement code where one is available; or
- Issue a refund or wallet credit where a replacement isn’t possible.
07 Order Cancellations
You can cancel an order for a full refund any time before the code or credential has been generated or sent — most orders process quickly (see our Delivery Policy), so this window can be short. Contact support immediately if you need to cancel; we’ll confirm whether the order can still be stopped before it’s fulfilled.
08 Chargebacks & Payment Disputes
If an order didn’t arrive or a code doesn’t work, please contact support@tmpirates.com first rather than filing a chargeback with your bank or card issuer. Most delivery and code issues can be resolved faster through support directly, and filing a chargeback for an order that was correctly delivered is treated as a violation of our Terms of Service, Section 9, which can result in account suspension.
09 Third-Party Platform Terms
As explained in our Terms of Service, Section 10, TM Pirates is an independent reseller, not Netflix, Steam, PlayStation, or any other platform we sell codes for. Once a code is redeemed on that platform, any further refund, cancellation, or subscription-management request (for example, cancelling a recurring subscription you activated) is handled by that platform directly, under its own terms — not by TM Pirates.
10 Frequently Asked Questions
Can I get a refund after my code has been delivered?
Generally no — once a code or credential is delivered and/or redeemed, the sale is final, unless the product itself is faulty, invalid, or not as described (see Section 6).
What if my code doesn’t work?
Contact support with your order number. If we confirm the code is invalid, already used, or non-functioning through no fault of your own, we’ll issue a replacement or refund.
Can I cancel an order before it’s delivered?
Yes — orders can usually be cancelled for a full refund any time before the code or credential is generated or sent (see Section 7).
How long do refunds take?
Approved refunds are typically returned to your original payment method or as store wallet credit within the timing shown in Section 5, though this depends on your payment provider.
11 Changes to This Policy
We may update this policy to reflect changes to our products, payment methods, or legal requirements. The “Last updated” date at the top of this page will change accordingly — this mirrors the update process described in our Terms of Service, Section 17.
12 Contact Us
Refund requests and questions about this policy can be sent to:
For general account or data questions, see our Privacy Policy or visit Contact Us.