Real people, real fast — talk to our support crew
Questions about an order, a top-up, or a subscription code? Our team is on watch 24 hours a day, 7 days a week. Pick a channel below and get a human reply, not a ticket number.
Five ways to reach us
Every channel below is answered by our own support team — WhatsApp for speed, email for records, and Facebook if that’s where you already are.
+7 999 524 9110
Fastest response. Best for order and delivery issues, day or night.
Avg. reply < 15 minPhone
+7 (999) 524-9110
Prefer to talk it through? Call us directly for urgent matters.
Voice & WhatsApp callssupport@tmpirates.com
Best for detailed questions, invoices, or anything you need in writing.
Reply within hours/TmpiratesLTD
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Support details
Support hours
| WhatsApp & live chat | 24 / 7 |
| 24 / 7 (reply within hours) | |
| Phone line | 09:00–23:00 daily |
Languages
English, Russian, and Bengali — pick whichever you’re comfortable with.
Order questions?
Have your order number ready — it helps us resolve delivery and payment issues faster.
Trust & safety
We never ask for your password or full card number over WhatsApp, email, or Facebook.
Payment methods we support
If your question is about a specific payment method, mention it in your message so we can route you to the right teammate.
Questions people ask before writing in
Can’t find your answer here? Send it our way — see the contact form above.
How fast will TM Pirates respond to my message?
Our live support team is available 24/7. WhatsApp messages are typically answered within minutes, while email replies usually arrive within a few hours.
What is the fastest way to contact TM Pirates?
WhatsApp is the fastest channel for order issues, delivery questions, and general support, since it’s monitored around the clock by our live team.
I didn’t receive my order. Who do I contact?
Message our support team on WhatsApp or email support@tmpirates.com with your order number, and our team will investigate and resolve delivery issues promptly.
Does TM Pirates offer support in languages other than English?
Yes — our support team can assist in English, Russian, and Bengali.
Does TM Pirates have a physical store?
No. TM Pirates operates entirely online, which is how we keep delivery instant and support available around the clock, worldwide, including in Bangladesh and India.
Can I get help with a bulk or reseller order?
Yes — reach out via email or WhatsApp and mention that you’re inquiring about reseller or bulk pricing, and our team will guide you through the process.